Q: Do you have a minimum order value?
A: NO. But bulky items may be subject to a minimum order quantity to some areas .
Q: Do you just supply the trade?
A: NO we supply both the trade and direct consumers.
Q: Do you accept purchase orders from schools and local authorities
A: YES we do you can fax or email it to us.
Q: Do I have to be at home to take delivery?
A: NO. You can leave instructions to leave items at own risk.
Q: When do I find out when my item will be delivered?
A: On all Handy Packs and Builders Rolls you will recieve a tracking number which will automatically emailed to once your item has been despatched.
Q: What time will my order be delivered?
A:On all items we do not give specific time slots. Deliveries take place between 8:00am and 6:00pm. A tracking code will be supplied on most of our deliveries.
Q: Can the driver call before he arrives?
A: No our drivers can't make outbound calls
Q: How do you accept payment?
A: We accept credit or debit card payments online via HSBC Secure Payments. All our orders are secured by HSBC so you can be assured of your security. Our website also accepts PayPal. We can accept payments via cheque and BACS however the delivery will not be dispatched until payment has cleared.
Q: How long does it take to receive my refund?
A: After we have processed your refund it takes 5-7 working days for it to appear on your statements.
Q: Do you accept payments over the phone?
A: Yes we do. Call Sales on 01302 220330
Q: I can't find what I want?
A: If this is the case please contact us as we have access to many more products other than those listed.
Q: How much does delivery cost?
A: The cost of delivery depends on the weight and quantity of your order. The delivery cost will be calculated at the checkout stage.
Q: Can I cancel my order?
A: You can only cancel the order if the order is not being prepared for dispatch, dispatched or is a special order. Once an item has been prepared for dispatch or dispatched our normal returns policy applies.